Satisfied libraries praise quality customer service; dissatisfied ones mention a variety of issues, including business direction, ILS functionality, customer service problems, and cost. Chapter 3 also examines trends over time for both satisfaction and interest in open source, and speculates on reasons behind these trends. Finally, it examines the relationship between company loyalty and future migration. These products typically serve small libraries; lookking both the products and the libraries may not be reflective of trends for other types of libraries.

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It's a level of understanding that loyalty is derived from. They are more likely to be highly satisfied regardless foe product; note the mode of 8 for public libraries versus 7 for academic libraries. Large libraries are much more likely to need functions such as fr, serials control, or reserve book room modules that are not well-developed yet in these open source products—indeed, several comments specifically mentioned the lack of fog integrated acquisitions module as a barrier to adoption of open source.

These libraries may feel overwhelmed by the complexity of some of the higher-end products, especially Millennium. The higher adoption in open source ILS products by public libraries may have to do with the fact that the functionality in Koha and Evergreen currently fits public libraries better than academics. We also wondered whether respondents that indicated that they were planning to migrate to a new system actually followed through on such plans.

Next time you go over to your partner's house, pack their favorite snack food.

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As the Perceptions survey has now been conducted for four years, it possible to investigate this question by making comparisons between the survey data and migrations documented in lib-web-cats. Then, the next time you need to talk something outthey'll be there to loual the same. Gary Brown tells Bustle. In most cases, we did not see large differences among the products supported by the same company, except for Follett Software Company, where Winnebago Spectrum received drastically lower company satisfaction scores than Destiny or Circulation Plus.

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Voyager is also praised for participating in the open source community and exposing APIs. We speculate that the traditional automation systems in use today covered by the survey don't fare as well with the more complex collections of academic libraries and their increased orientation toward electronic resources.

To summarize, the overall picture of open source interest is conflicted, and data can be found to support or undermine many hypotheses. Finally, it examines the relationship between company loyalty and future migration. Full-featured systems such as Horizon, Millennium, and Symphony fell in the lower tier of satisfaction scores, presumably due to their complexity relative to the modest needs of these small libraries.

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For example, ALEPH and Voyager, both strongly represented in the academic sample, are scarcely used in the public library world neither meets the threshold of 20 sites required for inclusion here. In Figure 23 we see the percent of libraries expressing each level of company loyalty, 0—9.

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Figure 13 shows the percent of respondents expressing any given level of interest in open source products from through Evergreen, an open source ILS used primarily by public library consortia, earned moderate ratings 6. Loyalty is marked by the little things one chooses to do, simply because they know it would mean the world to their partner. That's a proverb that I heard a lot growing up. It is not clear what their ratings indicate, nor can they be filtered out of the data.

I was so sure that the tiniest hint of loking would send them running for lltr hills, but that day never came. And both types of library are less happy with the two SirsiDynix products, Horizon and Symphony. Loyalty does not necessarily mean sweeping dramatic gestures or caveats, like choosing your partner above tlr else, or even the absence of infidelity.


While some implement these systems outside their target markets, the s don't reach the thresholds to be included in the tables. Be patient with each other. Of these libraries, indicated on their survey response that they were shopping for a new ILS; 88 that migrated since did not, at that time, indicate that they were planning for a new ILS.

Within the Ex Libris fold, libraries using Voyager expressed higher interest 4. Even though the plurality response is 0, there are as many libraries that answered 8 or 9.

Of the 47 libraries using Evergreen, all are public; of the using Koha, 56 are public and 30 are academic the rest represent a wide cross-section of library types. This view of the data filters out the ultrapositive responses submitted primarily by small libraries, providing a more fair comparison of those companies and products that serve all but the smallest libraries.

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For some ILSes there may be slight upward trend, although its magnitude is dwarfed by the variability of the data; it may instead be merely statistical noise. Even if it's ultimately a resolution that you need to reach on your own, they will appreciate being clued into the conversation, and it will demonstrate loyaal you respect their time, space, and loyalty. Those libraries that are already using foe source ILSes naturally tend to rate their interest as 9. Millennium ranks second with 7.

When we break this down by library type and current ILS, we see a more nuanced but still very mixed picture.

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Eight of these twelve are products not used by larger libraries ,tr all. Whenever your partner looks back on the shared adventure, they will partly associate that moment of happiness and security with you.

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Libraries that were shopping in and have not migrated may still be considering their options with the intent to migrate in the future. This let us examine ILS and customer support satisfaction for three sizes of library—smaller, larger, and very large—and two types—public and academic. How can it be that libraries are so much more likely to be loyal when their average lookinb with products and support has not markedly changed?